Privacy policy

Effective Date: 13 October 2026 BAAS EXCAVATIONS PTY LTD (trading as SollaceWear) respects your privacy and complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, share and protect your personal data when you browse SollaceWear.com, place orders or contact our support team.

Information We Collect

  1. Information you actively provide: full name, shipping address, billing address, email address, phone number, order notes, payment billing details submitted during checkout.
  2. Automatically collected data: IP address, browser type, device model, website browsing behaviour, cookies, page visiting time, traffic referral source.
  3. Communication content: messages from your emails and customer support conversations.

How We Use Your Personal Information

  • Process your order, arrange delivery, send order confirmation, shipping tracking updates and after-sales support
  • Verify payment identity, prevent fraud and secure payment transactions in cooperation with Stripe
  • Reply to enquiries, handle return, refund and complaint requests
  • Send promotional newsletters and marketing emails only if you opt-in to subscribe. You can unsubscribe at any time via the unsubscribe link inside marketing emails.
  • Analyse website traffic to optimise website function, product selection and shopping experience.

Sharing Your Personal Data

We will never sell, rent or trade your personal information to third parties for independent marketing purposes without your explicit written consent. We only share essential data with trusted service providers required to fulfil your order:

  • Payment processor (Stripe): for secure payment authorisation and fraud detection
  • Courier and logistics providers: only your delivery name and address to arrange shipment
  • Hosting, cybersecurity and analytics vendors supporting website operation All third-party service contractors are contractually required to protect your personal data under relevant privacy laws.

Cookies

Our website uses cookies to remember your preferences, recognise returning visitors and analyse website traffic. You can disable cookies via your browser settings, but some core website functions may stop working properly after disabling cookies.

Data Security

We use industry-standard SSL encryption for data transmission on our website. Payment card details are processed entirely by Stripe; we do not store your full credit card number or CVV on our server. However, no online data transmission or electronic storage system can guarantee absolute 100% security.

Your Privacy Rights

You have the right to request access to the personal records we hold about you, request correction of inaccurate information, request deletion of your personal data where legally permitted, and withdraw your marketing consent. Submit all privacy requests by email to contact@sollacewear.com, we will respond within 30 days.

Childrenā€™s Privacy

Our website and products are not targeted for children under 13 years old. We do not knowingly collect personal information from children under the age of 13.

Policy Update

We may revise this privacy policy occasionally. The updated version will be published on this page with a new effective date.

Contact: contact@sollacewear.com | +61 7 3123 5874 BAAS EXCAVATIONS PTY LTD 260 Queen Street, Brisbane City QLD 4000, Australia