Return policy
Effective Date: 13 October 2026 This Return and Refund Policy complies with Australian Consumer Law and Stripe merchant requirements, and sets out our rules for returns, exchanges and refunds.
Return Request Window
You must submit your return request within 30 calendar days from the date you receive your parcel. Requests submitted after this 30-day window will not be accepted.
Eligibility for Return
Items must be unused, unwashed, free of stains and damage, with all original tags attached and in fully resellable condition. Clearance, final-sale marked items cannot be returned or refunded unless they arrive defective, damaged or we sent the wrong product.
Non-Returnable Cases
- Products showing obvious signs of wear, washing, stains or customer-inflicted damage
- Goods with removed tags, destroyed original packaging
- Final sale / clearance items (except quality defect or wrong item delivery)
How to apply for return
Send an email to contact@sollacewear.com with your order number, clear photos of the product and your reason for return. Our customer service team will review your application and send authorised return instructions within 2 business days. Please do not send back any items before receiving our formal return authorisation. Unauthorised returns will not be inspected or processed.
Return Shipping Cost
If the return is caused by our mistake: wrong item, defective product, damaged goods on arrival, we will cover the return shipping cost. If you return goods for personal preference reasons such as unsuitable size, unsatisfied colour or style, you are responsible for the return shipping fee. The original free outbound shipping cost is non-refundable.
Refund Process
Once we receive, inspect and confirm your returned items meet return requirements, we will initiate your refund within 3–7 business days. Refunds will be issued back to the original payment method you used at checkout. The time for funds to show up in your account depends on the processing speed of your bank or payment provider, which we cannot control.
Damaged, Defective or Incorrect Items
If you receive damaged, defective or incorrect items, please contact us within 7 calendar days after delivery and provide photos of the outer parcel packaging and product issues. We will arrange a replacement or full refund at our discretion.
Contact: contact@sollacewear.com | +61 7 3123 5874 BAAS EXCAVATIONS PTY LTD 260 Queen Street, Brisbane City QLD 4000, Australia